The dog-policy template for hotels
Photo from: Unsplash
For hotel managers, owners, and concierges. We are at your service.
At Rhonda’s Choice we experience a bit of everything when we visit hotels. Some hotels are extremely dog loving but you won’t find anywhere in their communication that they welcome dogs, nor do they have a streamlined dog-policy which can be a bit confusing when booking a stay. Other hotels communicates proudly on their website that they are a dog friendly hotel, but when the reality hits and you arrive for check-in, the policy is either very strict or very undefined. As a guest you end up not feeling that welcome after all.
Of course, we don’t see why a hotel would not want to welcome dogs, but we respect that some hotels choose not to.
If you have decided to welcome dogs in your hotel, we suggest that you implement a simple, thought out and welcoming dog-policy. If you don’t have any or feeling like updating an existing one, we have made a great template, almost plug and play, ready to implement.
Our dog-policy template is welcoming, firm and simple, and guarantees that it will be a positive stay for both guests and hotel staff. And of course free of charge.
Psst. Before you leave the page thinking, “no! we won’t accept all sizes”, just remember who is making the most noise. Wink wink.
Staying With Little Friends.
Owner’s Guidelines:
A warm welcome to [hotel name]
We are very pleased to welcome your dog as our guest. This document serves to inform you of the Owner’s Guidelines to have in mind during your stay.
We welcome all dogs that are trained, well behaved, calm, non-aggressive, travel-savvy and accompanied by their owner. We don’t discriminate on breed or size, but we reserve the right to not accept dogs and request their departure from the facilities if they present themselves with aggressive behaviour, are unable to remain quiet, or if our Terms & Conditions are not respected.
DAILY RATE & DEPOSIT
Our daily rate is [price and currency] per night/ per dog for additional cleaning services.
On check-in, you will also be charged a deposit of [price and currency] which will be used, if necessary, for any damage made in the room, property or to third parties. The amount will be returned on check-out if there are no damages reported.
TERMS & CONDITIONS
When you check in, we will prepare [a bed, a blanket, two bowls and a small welcome package] for your dog in your room.
New places can feel strange, therefore is it not allowed to leave your dog alone in the room longer than 2 hours.
Kindly use the “Do not disturb” sign when leaving your dog alone in the room. This way we avoid unpleasant surprises for your dog and our staff.
Dogs are unfortunately not allowed in the indoor restaurants in respect to other guests. This rule does not apply for guide dogs.
Dogs are welcome in the hotel main areas and outdoor restaurants when accompanied by their owner and on their leash.
It is not allowed to use the bath/showers or the towels or sheets in the room for cleaning/drying your dog. If you need towels for your dog, kindly advise housekeeping and we will provide you with pet-towels.
Our hotel garden and courtyard is beautiful but not for dog waste. Kindly respect the hotel areas and carry out dog walking outside the hotel premise.
It is your responsibility to ensure the cleaning of the solid and liquid waste. We expect you to be equipped with waste bags and other cleaning items.
Damages caused by your dog will be your responsibility and a charge will be made for the replacement of the damaged object.
Disturbances, such as barking, should be limited to ensure the tranquillity of other guests.
In case of unacceptable behaviour, the hotel reserves the right to cancel and discontinue the reservation.
PUBLIC AREAS & RESTAURANTS
For the safety of your dog, and others, always keep your dog on a leash in foreign public areas such as pedestrian zones, on streets with heavy pedestrian traffic, public buildings as well as beaches and forests where a leash is required. Restaurant and cafes are generally dog friendly for outdoor serving. Before visiting a restaurant or café, kindly check the respective website for information about dogs.
Dog owners are obliged by law to pick up their dogs’ faeces and dispose of it in a public litter bin. Failure to do so may incur a penalty fee. Dogs must be kept leashed in trains, buses, and trams as well as at bus, tram and railway stations. Please consult the website of the transportation companies to be aware of the specific policies and fees applicable.
HEALTH & WELLBEING
Closest veterinarian: [Name], [distance] from the hotel.
Closest pet shop: [Name], [distance] from the hotel.
Closest pet groomer: [Name], [distance] from the hotel.
I, ______________________________________, have read and I accept the terms and conditions.
We hope you have a pleasant stay with us, and we remain at your entire disposal.
Thank you for your cooperation,
Kind Regards,
[hotel name]